Frequently asked questions

Ordering flowers from our website is really easy. Just follow these four steps:

Step 1. Choose a bouquet
Here you will find all the beautiful bouquets of freshly auctioned flowers. Take a look around, get inspired and choose your favourite bouquet! Having trouble choosing? Then take a look at our menu. We have selected the most beautiful bouquets especially for you, e.g. to congratulate someone or to wish them a speedy recovery.

Step 2. Add bouquet to basket
Have you found a beautiful bouquet? Click on the bouquet to go to the order page. Choose the size of the bouquet, the card you want to add, the delivery date and if you want a vase. Don't forget to add a personal message to the card and click the button to add the bouquet to your shopping basket.

Step 3. Enter delivery address and details
Then click Checkout and fill in all the information on the checkout page: the delivery address, your own details and your payment method. If necessary, you can also enter a discount or gift voucher code, which will be processed automatically.

Step 4. Make your payment
Once you have entered all the information, click the 'Check Order' button at the bottom of the page to double-check everything. Is all the information correct? Then press 'Pay' and follow your payment provider's instructions. Did everything go well? You will automatically receive a confirmation email. Thank you very much!

You can schedule the delivery of your bouquet on any day of the week, except Sundays and public holidays. We deliver flowers six days a week: Monday to Saturday.

If you order in time, it is possible! On working days, Monday to Friday, you can have your bouquet delivered the same day if you order before 1:45 PM. On Saturdays we can also deliver on the same day if you place your order before 11:45 AM. On Sundays and public holidays our florists take a day off and no deliveries are made.

It costs EUR 7.95 to have a bouquet delivered. The price is the same throughout the Netherlands and the delivery person always comes with a smile!

Definitely! With us you can create your own personal B2B ordering environment. Super handy because you can fully personalise it with cards with your logo, for example. You can also order on account and easily link to your purchasing system. Want to know more? Have a look here or create an account now.

Of course, you can also order a bouquet for business through our standard webshop. Simply enter your company name as the sender and use your business account to pay. You can then enter the invoice into your accounting system.

Ordering flowers from our website is really easy. Just follow these four steps:

Step 1. Choose a bouquet
Here you will find all the beautiful bouquets of freshly auctioned flowers. Take a look around, get inspired and choose your favourite bouquet! Having trouble choosing? Then take a look at our menu. We have selected the most beautiful bouquets especially for you, e.g. to congratulate someone or to wish them a speedy recovery.

Step 2. Add bouquet to basket
Have you found a beautiful bouquet? Click on the bouquet to go to the order page. Choose the size of the bouquet, the card you want to add, the delivery date and if you want a vase. Don't forget to add a personal message to the card and click the button to add the bouquet to your shopping basket.

Step 3. Enter delivery address and details
Then click Checkout and fill in all the information on the checkout page: the delivery address, your own details and your payment method. If necessary, you can also enter a discount or gift voucher code, which will be processed automatically.

Step 4. Make your payment
Once you have entered all the information, click the 'Check Order' button at the bottom of the page to double-check everything. Is all the information correct? Then press 'Pay' and follow your payment provider's instructions. Did everything go well? You will automatically receive a confirmation email. Thank you very much!

Amsterdam Flowers is the proud in-house florist of a large number of funeral parlours. Through our online funeral bouquet ordering environment you can order the most beautiful funeral bouquets and coffin covers and have them delivered anywhere in the Netherlands, including funeral homes. We make sure that the funeral flowers are in perfect bloom at the funeral location. We can also provide special designs and complete furnishings.

Amsterdam Flowers is the florist for weddings and other special occasions. We have decades of experience in creating the most beautiful flower arrangements. And of course we can also provide a bridal bouquet. Please contact us for the possibilities.

Through our website you can have flowers delivered anywhere in the Netherlands. And via bloemen.amsterdamflowers.nl, all over the world! We can deliver your bouquet to any address, including private addresses, companies and public buildings.

Of course! Would you like a bouquet delivered to a non residential address? Please indicate this in the comments section of your order and we will take this into account when calculating delivery times. And always specify exactly where in the building our delivery person should be. For example, if you are in a hospital, state the department and room number so that our delivery person does not have to search the whole hospital.

And to avoid disappointment, remember that some hospital departments do not allow flowers to be delivered. Are you in any doubt? Please contact the hospital first to be sure!

You can have your bouquet delivered any day of the week except Sundays and public holidays. But there is one exception: on Mother's Day we deliver on Sunday! We deliver flowers six days a week: Monday to Saturday.

Unfortunately, you cannot choose your own delivery time. It is possible to choose the day of delivery. For example, you can now schedule a delivery for next Thursday. The bouquet will be delivered on that day between 8:00 AM and 6:00 PM.

This is also possible! On this page you will find our special range that can be delivered to more than 140 countries. We work with over 40,000 florists worldwide! Sending a bouquet abroad is just as easy as sending a bouquet in the Netherlands. Just enter the recipient's address and phone number and we will make sure the bouquet is delivered. In many cases this can even be done the same day!

If you order in time, it is possible! On working days, Monday to Friday, you can have your bouquet delivered the same day if you order before 1:45 PM. On Saturdays we can also deliver on the same day if you place your order before 11:45 AM. On Sundays and public holidays our florists take a day off and no deliveries are made.

Want to keep things exciting and not let the recipient know who the sender is? Send your flowers anonymously! This is very easy because we never share your information with anyone unless you include your name on the card. So what do you have to do to send flowers anonymously? Simple: do not mention your name on the accompanying card!

Personally and with a smile! All bouquets are delivered fresh from the auction, with flowers purchased at the auction that morning. The bouquet is carefully wrapped in beautiful, sustainable packaging to make it look super festive. We always include a small folder with the bouquet containing the best care tips, details of our local florist and special flower food.

The best part, of course, is when the recipient opens the door to receive the flowers. But you can't expect everyone to be at home all day to receive flowers! Fortunately, this is not necessary with our delivery service. What if the recipient is not at home when our delivery person arrives? We deliver the bouquet to the neighbours and leave a card in the recipient's letterbox with the address where the bouquet can be collected. And what if none of the neighbours are at home? The bouquet will be returned to the local florist for collection.

Of course! Once the bouquet has been delivered, the courier will notify us and we will send you a confirmation email. Have you still not received confirmation? Please remember that the bouquet may be delivered until the end of the afternoon and it may take a while for the confirmation to arrive in your mailbox. Have you not received confirmation by the next morning? Please check your spam folder to be sure and contact us. We will be happy to look into it with you!

Yes, that's possible, but please note that we currently only deliver to Texel. Unfortunately, we don't deliver to the other Wadden Islands. We deliver to Texel from Wednesday to Saturday. Please note that we cannot deliver there on Mondays or Tuesdays.

Due to the perishable nature of flowers, our bouquets are not returnable. You cannot return a bouquet to us or to the local florist.

It is of course possible to return gifts, gift vouchers, silk bouquets and accessories purchased from us free of charge. This can be done within 14 days of receipt and without giving any reason. Please note that you will be responsible for the cost of postage. Want to know more about returns? Click here for more information.

We will ensure that your money is credited to your original payment account within 14 days of registering a return, subject to us receiving the item from you.

Seven day vase guarantee! This means that we guarantee that the bouquet will look beautiful in the vase for seven days, provided of course that you take good care of it. See our care tips here. Are you disappointed with the quality of the bouquet? Then we want to hear from you. Send us an email with your details and some photos that clearly show that the flowers are not good. We will immediately send you a better bouquet and find out what went wrong with the previous one so that we can continue to improve.

We offer the following payment methods:

• iDeal. Trusted online payment through your own banking environment.
• Credit Card. We accept Mastercard, Visa, American Express and Maestro.
• Sofort. With Sofort you can pay safely and securely via your banking environment from almost anywhere in Europe.
• Klarna. With Klarna you can pay immediately, in instalments or later at no extra cost.
• Bancontact. From Belgium you can pay safely and securely with Bancontact.
• Apple Pay and Google Pay.

Once you have successfully ordered and paid for your bouquet, we will always send you an invoice by email to the email address you have provided.

Of course you can! As well as VAT, you can also deduct the cost of the bouquet and delivery as a business gift. If you are ordering for a business, make sure you enter your company name at the checkout. We will then automatically transfer the invoice to your company name so that you can process it immediately in your administration.

We do our best to ensure that the bouquet you order from us has the least possible negative impact on the environment, climate and society. To prove that our efforts are not in vain, we have been awarded the gold quality label of the Barometer Sustainable Florist. This means that we are one of the most sustainable florists in the Netherlands, and we are proud of it! And because we want to stay that way, we try to make a difference in the following areas

• Buying more sustainable flowers: at least 50% are grown in a sustainable way.
• Packaging: as little plastic foil, elastic and no wax, glitter or lacquer products as possible.
• Cleaning products: As sustainable as possible and always chlorine free.
• Waste is always separated.
• Transport: electric as much as possible and by bicycle where possible.

Like us, all the local florists we work with meet the requirements of the Sustainable Florist Quality Mark. This label is administered by Stichting Milieukeur (SMK) and issued by SGS, which means it is completely independent. To ensure that all florists meet the sustainability requirements, regular inspections are carried out at the flower shops. Everything is checked, from the origin of the flowers to the packaging, from the cleaning products to the delivery vehicle.

Bouquets that you have delivered by our own flower shop in Amsterdam are the most sustainable bouquets you can find: at least 50% of the flowers that we purchase ourselves are sustainably certified, i.e. Organic, On the way to PlanetProof, MPS or Max Havelaar/ Fair Trade. Will the bouquet be delivered by a florist affiliated with us? Then the share of sustainable flowers depends on the sustainability level of the florist. In any case, at least 15% of the flowers and plants are sustainably grown.

A greeting card is a small card that we send to the lucky recipient along with the bouquet. The cheerful card not only makes the beautifully wrapped arrangement extra festive, but also gives you the opportunity to add a personal message, poem or simply your name to the bouquet!

A beautiful (wrapped) bouquet is not complete without a personal message. With our own Greeting Cards we provide an attractive card with each bouquet. We offer a wide range of different designs for different occasions, including business.

You can choose from a variety of designs for the front of your greeting card. Whether you want to say congratulations, get well soon or just let someone know you care, there is always a design to suit. There are also plenty of options for business occasions. And do you have a personal business ordering environment? Then you can even design the card yourself, for example with your logo.

Our greeting cards are A7 in size and printed in landscape format. In other words: 10.5 x 7.4 cm.

Adding a greeting card costs EUR 1.69 per card. This price includes text, a beautiful gold envelope and VAT!

Yes, this is possible. Simply do not select a card when placing your order. We will then send the bouquet without a card. Please note that without a card, the recipient will not know who the sender is, as we never share your information with the recipient without your permission.

Of course! We put it in a beautiful gold envelope to make the bouquet look extra festive. As an added bonus, the text on the card is not visible to the delivery person or anyone else. This also protects your privacy.

We believe it is very important to gather the opinions and experiences of our customers so that we can continue to improve our products and services. We do this as transparently as possible so that future customers can also learn from the experiences of others.

In concrete terms, this means that we collect reviews via the well-known ValuedShops platform. We do this by asking customers via email about their experience after the delivery of a bouquet or other product. Customers receive an email with a link to the ValuedShops platform where they can share their experience. Because ValuedShops always verifies the email address and name with the order, we can guarantee that every review is 100% genuine. After verification, the review will be published, including the name of the customer.

Of course we care about your privacy. We only process information that is necessary to process your order and improve our services. We will never share your information with third parties for commercial purposes. You can read more about our privacy policy here.

At Amsterdam Flowers we work with terms and conditions. Here you will find the same information as on this FAQ page, but in nice legal jargon. Curious about what this looks like? Take a look at our terms and conditions here.

We collect reviews through the reliable ValuedShops platform. As you will understand, it is important that the reviews are real: from real customers and not from us or bots. For this reason, ValuedShops checks that your email address and name match the order you placed. Your name will then be placed with the review on the ValuedShops website. Your email address will never be published.

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